Integrations
Abivo + Chargebee: The Revenue Recovery Engine for Subscriptions
Recover failed payments and prevent involuntary churn with an active revenue recovery layer for Chargebee.
✓ Connect open invoices and customer contacts
✓ Kate follows up by phone, email, and SMS
✓ Promises to pay and disputes logged automatically
Chargebee
Native integration
Rescuing Revenue Before It Churns
Stops involuntary churn. Recovers failed payments. Automates high-value B2B collections. “Chargebee manages the subscription. Abivo recovers the revenue.”
Chargebee is world-class at billing, but its native dunning tools rely on passive emails. Abivo adds an active voice and negotiation layer to recover failed payments and overdue B2B invoices before your customer is lost.
Step 1: The Failure Detect Abivo listens for “Payment Failed” events or “Invoice Overdue” triggers via webhook, instantly identifying the difference between card failures and manual invoice delays.
Step 2: The Active Save Instead of just retrying the card, Kate (our AI) contacts the customer. She can email a secure update link or call to resolve the specific billing issues causing the failure.
Step 3: The Subscription Rescue When the payment is successfully captured, Abivo signals Chargebee to mark the invoice as “Paid” and reactivates the subscription automatically.
The “Deep Sync” Specifications
We bridge the gap between subscription management and actual payment collection with technical precision.
H4: Targeted Involuntary Churn Prevention If Chargebee’s email retries fail, Abivo steps in with a phone call to save the account before the subscription is canceled.
H4: Smart Self-Serve Link Injection Kate sends unique, secure portal links from Chargebee, allowing customers to update their card details on their own device instantly.
H4: Specialized B2B Billing Logic For annual contracts, Abivo negotiates payment dates and handles PO number disputes that automated retries cannot fix.
H4: Proration and Credit Awareness We understand Chargebee’s complex billing logic (credits and proration), ensuring we always ask the customer for the exact correct amount.
Designed for High-Growth SaaS
Abivo is built to scale with your subscriber base while protecting your most important metric: LTV.
H4: Payment Gateway Agnostic Whether you use Stripe, Braintree, or Adyen behind your Chargebee account, Abivo works seamlessly with your existing stack.
H4: Empathy-First Customer Experience We act as your “Billing Support” team, treating your subscribers with the empathy required to preserve long-term brand loyalty.
H4: Direct Impact on SaaS Metrics By lowering DSO and reducing Churn Rate, Abivo directly contributes to your company’s valuation and MRR growth.
Don’t let failed payments become lost customers.
Frequently asked questions
How does Abivo connect to Chargebee?
Abivo connects securely to Chargebee and syncs open invoices, balances, and customer contacts so Kate always works from live data.
Does Abivo replace Chargebee?
No. Chargebee stays your system of record. Abivo sits on top as the follow-up layer for overdue invoices.
How long does setup take?
Most teams are live in 3 to 5 business days, including connection, tone settings, and escalation rules.
What happens when a customer disputes an invoice?
Kate pauses outreach, logs the dispute, and alerts your team with the conversation history so a person can take over.
Chargebee
Connect Abivo to your stack and let Kate follow up on every overdue invoice—without replacing your system of record.
