Best AR Automation and Collections Software for Dynamics 365 Business Central (2026)

Disclosure: Abivo is our product. Facts about other tools come from their own websites as of October 2026.

The short answer: If your collectors spend most of the week on routine follow-up, Abivo is built for that job, because its AI agent Kate calls, texts and emails customers about overdue invoices and hands disputes to your team. If your priority is payment acceptance, a customer portal or cash application, Chaser, Invoiced, Versapay, Kolleno and Peakflo all state a Business Central integration and are worth a look.

Microsoft Dynamics 365 Business Central gives growing companies a solid ledger, with customers, invoices, payments and aging all in one place. What it does not do on its own is call the customer who has ignored three reminder emails, log the promise to pay they make on that call, or warn your controller which accounts are slipping before month end. That is the gap AR automation and collections software fills.

This guide covers six tools that say, on their own websites, that they integrate with Business Central. We left out tools whose Business Central integration we could not confirm on the vendor's site. For example, Upflow and Tesorio did not list Business Central among their integrations when we checked; if you are weighing them for another system, see our Upflow alternative and Tesorio alternative pages. We did not include pricing, because it changes often and most vendors quote by volume.

Which AR Tools Integrate With Business Central? The Comparison Table

Abivo: An AI Agent That Does the Follow-Up

Best for: Teams whose collectors spend the week on routine follow-up and want an agent that does phone, text and email follow-up.

What it does: Abivo's AI agent, Kate, follows up on overdue invoices by phone, text and email, in your company's brand. Reminders name the job, site, PO or billing period from the invoice, and one message can cover all open invoices on an account. On each conversation she captures promises to pay, disputes and next steps. When a customer disputes an invoice, refuses to pay, or asks to speak to a person, Kate hands the account to your team, and sensitive accounts can go to a named owner. You can set the cadence per account or segment, pause follow-up on a single invoice, and pause Kate or take over any customer at any time. Managers get dashboards, aging views, alerts and a full audit trail of every touch.

Abivo is built around taking the routine calls, texts and emails off your collectors' plate, so their hours go to disputes and key accounts.

Proof: OFS Group, a fire protection company, went from four collectors on the phones to one while recovering $842,518 in four months and cutting DSO by more than 30 days. Read the OFS Group case study.

Integration notes: Abivo connects to Microsoft Dynamics 365, plus NetSuite, Sage Intacct, SAP, QuickBooks, Xero, Chargebee and CSV. See how Abivo brings intelligent collections to Microsoft Dynamics 365. If you want to size your overdue balance first, here is how to export an AR aging report from Business Central.

Worth knowing: Abivo focuses on follow-up and the conversation with the customer. If your main bottleneck is accepting card payments or matching remittances to invoices, look at the payment and cash application tools below as well.

Chaser: Broad Reminder Channels Plus Credit Tools

Best for: Teams that want a wide range of reminder channels plus AI help writing collection emails.

What it does: Chaser sends personalized, branded payment reminder emails, SMS reminders and automated phone calls, and includes an AI email generator and real-time access to debtor information. Across its product, Chaser also lists automated letters, in-app calling, a customer payment portal and credit monitoring.

Integration notes: Chaser says it securely syncs payment data with Business Central automatically before every reminder is sent, every hour, or on demand. Data flows from Business Central into Chaser so reminders always reflect what has been paid.

Comparing the two? See our Chaser alternative page.

Invoiced: Reminders, a Payment Portal and Real-Time Posting

Best for: Teams that want automated reminders, a self-service payment portal and payments posted back to Business Central in real time.

What it does: Invoiced automates invoice delivery and payment reminders, offers a customer self-service portal that accepts ACH, credit card and Apple Pay, reconciles payments, supports multiple currencies, and adds AR performance dashboards that combine data from both systems.

Integration notes: Invoiced says its Microsoft Dynamics integration works with Business Central, Finance and GP. It states that customer records, invoices, credit memos and payments sync in both directions: new data comes in from Dynamics hourly, and payments and updates processed in Invoiced post back in real time. It also offers an optional pull of up to one year of historical data during setup.

Versapay: Payments and Reconciliation Inside Your ERP

Best for: Teams that want to accept and reconcile payments without leaving Business Central.

What it does: Versapay embeds payment acceptance in Business Central across ecommerce, point of sale and accounts receivable. It accepts credit and debit cards, virtual cards, ACH, checks and bank payments, sends click-to-pay invoices with secure payment links in emails sent directly from the ERP, and offers a customer self-service portal for payments and account questions.

Integration notes: Versapay lists Microsoft Dynamics 365 Business Central among its native ERP integrations. It says payment and order information syncs back into Business Central automatically, with auto-reconciliation to remove manual payment matching.

Kolleno: AI Agents, Dispute Tracking and Credit Risk

Best for: Teams that want configurable AI agents for collections, dispute tracking and credit risk monitoring on live Business Central data.

What it does: Kolleno positions itself as an AI order-to-cash platform. Its configurable AI agents handle dunning workflows and payment matching, and it adds credit risk monitoring, dispute management and automated reconciliation.

Integration notes: Kolleno describes an official Microsoft Dynamics 365 integration that syncs invoices with Business Central in real time. It says credit risk monitoring runs on live, two-way synced Business Central data, disputes are tracked in Kolleno and synced back, and customer payments post and reconcile in Business Central as soon as they are made.

Peakflo: Receivables and Payables on One Platform

Best for: Teams that want accounts receivable and accounts payable automation on one platform.

What it does: On the receivables side, Peakflo offers automated payment reminder workflows, a finance CRM for task and customer management, a self-serve customer payment portal, reconciliation through virtual accounts, real-time collections tracking, AI financial reporting and cash flow analytics, and AI cash application.

Integration notes: Peakflo states a Business Central integration that syncs bills, payments, taxes, invoice status and charts of accounts, with transactions in Peakflo synced into Business Central. Comparing the two? See our Peakflo alternative page. Comparing the two? See our Peakflo alternative page. Comparing the two? See our Peakflo alternative page.

How Should a Team With Three or More Collectors Choose?

Once you have three or more people working the ledger, the question changes. It is less about whether reminders go out and more about where your collectors' hours go. A few practical steps: For a wider view across ERPs, see our guide to the best collections software for AR teams with 3 or more collectors. We also compare tools for NetSuite and Sage Intacct.

Measure where the week goes

Ask each collector to tag a typical week: routine reminders and check-in calls, chasing promises that were missed, working disputes, and account research. If most hours land in routine follow-up, an agent that makes those calls and sends those texts will move the needle more than a better email template.

Decide which channels you actually need

Check which channels each vendor states: email, text, letters, phone. If your customers tend to answer the phone sooner than they answer email, weight phone follow-up heavily.

Check the handoff

With several collectors, the hard part is routing. Ask each vendor how disputes, refusals and "let me talk to a person" requests reach the right collector, and whether a collector can pause automation on a sensitive account.

Look at the Business Central sync in detail

Ask what syncs (customers, invoices, credit memos, payments, notes), which direction, and how often. Ask whether activity such as promises to pay and disputes is written back so the rest of finance can see it in Business Central.

Split responsibilities by account tier

A common pattern is letting automation work the long tail of smaller balances while senior collectors own strategic and disputed accounts. Make sure the tool lets you segment that way.

Pilot on real overdue accounts

Export your Business Central AR aging report, pick a slice of overdue customers, and compare promises to pay and cash collected against your usual process over a few weeks.

Practical Takeaways

• Start from the bottleneck: routine follow-up points to an agent, card payments point to a payments tool, remittance matching points to cash application.

• Confirm what syncs with Business Central, in which direction and how often, on your own data.

• Ask every vendor how disputes and "speak to a person" requests reach a named collector.

• Pilot on a slice of real overdue accounts and judge it on cash collected and accounts touched each week.

Frequently Asked Questions

What is the best collections software for Dynamics 365 Business Central?

It depends on the bottleneck. If your collectors spend most of their week on routine follow-up calls, texts and emails, Abivo is designed for that. If payment acceptance, a customer portal or cash application is the priority, Chaser, Invoiced, Versapay, Kolleno and Peakflo each state a Business Central integration.

Which AR tools sync two ways with Business Central?

Among the tools in this guide, Invoiced describes hourly inbound sync with real-time write-back of payments, Kolleno describes real-time two-way sync, Versapay describes payments syncing back into Business Central, Peakflo describes transactions syncing into Business Central, and Chaser describes a sync from Business Central before every reminder. Abivo lists Microsoft Dynamics 365 among its integrations.

Can AI make collection calls for Business Central users?

Yes. Abivo's agent Kate calls, texts and emails customers about overdue invoices, records promises to pay and disputes, and hands disputes and "speak to a person" requests to your team. Chaser also lists automated phone calls among its reminder channels.

How do I reduce DSO in Business Central without hiring more collectors?

Start by finding where collector time goes, then automate the routine follow-up so people can focus on disputes and large accounts. OFS Group used Abivo to go from four collectors on the phones to one while recovering $842,518 in four months and cutting DSO by more than 30 days.

Does AR automation software replace my collections team?

It changes what the team works on. Tools like Abivo handle routine follow-up and hand disputes, refusals and requests for a person to your collectors, who can pause or take over any customer. Your team keeps the judgment calls and the relationships.

Ready to see Kate work your Business Central overdue accounts? Get started with Abivo.